Privacy Policy — Travo Uganda

Effective date: 9 August 2026

Travo Uganda (“Travo”, “we”, “us”, or “our”) operates the Travo customer and driver mobile applications and related services in Uganda. This Privacy Policy explains how we collect, use, store, and share your personal information when you use Travo.

1. Who we are

Travo Uganda provides on-demand mobility and delivery services, including ride-hailing, parcel delivery, and related marketplace features. For privacy questions, contact us at [email protected].

2. Information we collect

• Account details: name, email address, phone number, password (if applicable), profile photo.
• Identity & verification: OTP verification codes and related phone/email verification status.
• Location data: precise or approximate location while you request or provide trips/deliveries (to match drivers, show maps, and improve safety).
• Trip & order data: pickup/drop-off points, route, fare, payment method, order contents metadata, timestamps, ratings and reviews.
• Device & technical data: device type, OS, app version, IP address, crash logs, push notification tokens.
• Payment data: mobile money numbers, transaction references, wallet activity (we do not store full card PAN data when processed by payment partners).
• Support communications: messages, call recordings (where permitted), and complaint details.

3. How we use your information

• Create and manage your Travo account.
• Provide rides, deliveries, payments, refunds, and customer support.
• Verify phone numbers and secure accounts (including SMS OTP).
• Match riders/customers with drivers and enable live tracking.
• Prevent fraud, abuse, and safety incidents.
• Send service notifications (trip updates, OTP, receipts) and, with consent where required, marketing messages.
• Improve our apps, pricing, and service quality.
• Comply with Ugandan law and respond to lawful requests.

4. Legal bases

We process personal data as needed to perform our contract with you, to comply with legal obligations, for legitimate interests (security, service improvement, fraud prevention), and with your consent where required (for example certain marketing or precise location uses).

5. Sharing of information

We may share information with:

• Drivers/customers as needed to complete a trip or delivery (name, rating, phone/masked contact, location during an active job).
• Payment partners (for example mobile money providers) to process collections and payouts.
• Cloud and infrastructure providers that host Travo systems.
• Support, analytics, and communications providers.
• Authorities when required by law or to protect safety and rights.

We do not sell your personal information.

6. Data retention

We keep account, trip, and payment records for as long as your account is active and as needed for legal, tax, dispute, and safety purposes. You may request deletion subject to lawful retention requirements.

7. Your rights

Subject to applicable Ugandan data protection law, you may request access, correction, deletion, or restriction of your personal data, and object to certain processing. Contact [email protected]. You may also lodge a complaint with the relevant data protection authority in Uganda.

8. Security

We use technical and organizational measures to protect your information. No method of transmission or storage is 100% secure.

9. Children’s privacy

Travo is not intended for children under 18. We do not knowingly collect personal information from children.

10. Changes

We may update this Policy from time to time. Continued use of Travo after changes means you accept the updated Policy. The effective date above will be revised when material changes are made.

11. Contact

Travo Uganda
Email: [email protected]
Support: in-app Help / Contact Support