Terms of Service — Travo Uganda

Effective date: 9 August 2026

These Terms of Service (“Terms”) govern your use of the Travo Uganda mobile applications and services (“Services”). By creating an account or using Travo, you agree to these Terms.

1. About Travo

Travo Uganda connects customers with independent drivers and service providers for rides, parcel delivery, and related services. Travo provides the technology platform; drivers are independent contractors unless expressly stated otherwise.

2. Eligibility

• You must be at least 18 years old.
• You must provide accurate registration information (name, phone, email).
• Drivers must hold valid licences, permits, and vehicle documents required under Ugandan law and Travo onboarding rules.

3. Accounts

You are responsible for keeping your login credentials and phone OTP secure. Notify us immediately of unauthorized use. We may suspend or terminate accounts for fraud, abuse, safety risks, or Terms violations.

4. How to delete your account

You may delete your Travo account at any time from inside the app. Account deletion is permanent and cannot be undone.

Customer app steps:

1. Open the Travo customer app and sign in.
2. Go to Profile (Account / Me).
3. Scroll to the bottom and tap Delete Account.
4. Confirm deletion when prompted. This permanently removes your account and associated personal data from Travo, subject to the exceptions below.

Driver app: Drivers may request account deletion from the driver Profile / Account settings, or by contacting support if the option is unavailable.

Alternative request: If you cannot access the app, email [email protected] or [email protected] from your registered email/phone details and ask for account deletion. We will verify ownership before processing.

What happens after deletion:

• Your login access is removed and your profile is deleted or anonymised.
• Active trips, pending payments, wallet balances, disputes, or fraud/safety investigations may delay full deletion until resolved.
• We may retain limited records where Ugandan law, tax, accounting, dispute resolution, or safety obligations require retention (for example transaction references).
• After deletion, you will need to create a new account to use Travo again.

5. Using the Services

• Customers may request rides or deliveries subject to availability, pricing, and service area.
• Drivers may accept jobs according to their selected services, zone, and vehicle type.
• You agree not to misuse the app, harass others, circumvent payments, or engage in illegal activity.
• Cancellations, waiting fees, and surcharges may apply as shown in the app.

6. Payments

Fares and fees are displayed in the app before or after a trip/delivery as applicable. Payments may be made by cash, mobile money, wallet, or other methods we enable. Driver payouts are subject to Travo commission, platform fees, and settlement timelines. Failed or reversed payments may result in account restrictions until resolved.

7. Promotions & referrals

Promotional codes and referral rewards are subject to additional rules and may be changed or withdrawn. Abuse of promotions may lead to removal of rewards and account action.

8. Safety & conduct

Users must behave respectfully and safely. Weapons, illegal goods, and dangerous items are prohibited. Travo may share information with authorities when required for safety or legal compliance.

9. Ratings & feedback

Ratings and reviews must be honest and not abusive. We may remove content that violates these Terms.

10. Intellectual property

Travo branding, software, and content are owned by Travo or its licensors. You receive a limited, non-exclusive licence to use the apps for personal or authorised commercial use as a driver/provider.

11. Disclaimers

Services are provided “as is”. We do not guarantee uninterrupted availability, exact ETAs, or that every request will be fulfilled. To the maximum extent permitted by law, Travo is not liable for indirect or consequential losses arising from use of the Services.

12. Limitation of liability

Where liability cannot be excluded, Travo’s total liability related to any claim is limited to the amount you paid for the specific trip or order giving rise to the claim, except in cases of proven gross negligence or wilful misconduct where Ugandan law requires otherwise.

13. Indemnity

You agree to indemnify Travo against claims arising from your misuse of the Services, breach of these Terms, or violation of law.

14. Suspension & termination

You may stop using Travo at any time and may delete your account as described in section 4. We may suspend or terminate access for breach, legal risk, or inactivity. Outstanding fees remain payable.

15. Changes to Terms

We may update these Terms. Continued use after updates constitutes acceptance. Material changes will be reflected by updating the effective date.

16. Governing law

These Terms are governed by the laws of the Republic of Uganda. Disputes shall be subject to the courts of Uganda, without limiting any mandatory consumer protections.

17. Contact

Travo Uganda
Email: [email protected]
Privacy / account deletion: [email protected]
Legal: [email protected]