User Privacy Choices — Travo Uganda

Effective date: 3 September 2026

This page explains the privacy choices available to you when you use the Travo customer and driver apps in Uganda. It supplements our Privacy Policy and Terms of Service.

1. Account & profile information

• You can view and update your name, phone number, email, and profile photo in Account / Profile.
• To correct inaccurate personal data, update it in the app or email [email protected].

2. Location

• Customers: location is used to set pickup points, show maps, and track active trips. You can deny or revoke location permission in your device Settings at any time.
• Drivers: location (including background location while online) is required to receive jobs and share live location with customers. Going offline stops job matching; you can also revoke permissions in device Settings.
• Denying location may limit or prevent ride booking and driver availability features.

3. Notifications & marketing

• You can turn off push notifications in your device Settings for the Travo app.
• Transactional messages (OTP, trip updates, receipts, security alerts) are required for the service to work.
• To stop marketing or promotional messages, use any unsubscribe link provided or email [email protected] with the subject “Stop marketing”.

4. Payments & wallet

• Payment processing is handled by partners such as mobile money providers. Travo does not sell your payment data.
• You can review wallet activity in the app. For disputes, use in-app Help or contact [email protected].

5. Access, correction & deletion requests

Subject to Ugandan data protection law, you may request:

• A copy of personal data we hold about you
• Correction of inaccurate data
• Deletion or restriction of certain data
• Information about how we process your data

Email [email protected] from the email/phone linked to your account. We may need to verify your identity before fulfilling the request. Some records (for example payment, tax, fraud, or safety records) may be retained where the law requires.

6. Delete your account

If account deletion is available in your app version:

1. Open Travo → Account / Profile
2. Choose Delete Account (if shown) and confirm

If you cannot use the in-app option, email [email protected] or [email protected] with the subject “Delete my Travo account” and include your registered phone number. Deletion removes your profile from active use; limited data may be kept for legal, payment, or safety reasons as described in our Privacy Policy.

7. App permissions you control

On your phone (iOS or Android Settings → Apps → Travo / Travo Driver), you can manage:

• Location
• Camera / photos (profile or document uploads)
• Notifications
• Microphone (if used for support features)

8. Contact

Travo Uganda
Privacy: [email protected]
Support: [email protected]
Related pages: Privacy Policy · Terms of Service